Monro

The Total Package: Monro’s Business Unification with NetSuite

NoBlue2 took the time to understand our unique operational challenges and tailored the solution accordingly. With NetSuite, we're not just more efficient today - we're positioned for scalable growth tomorrow.

Overview

  • Customer Name: Monro
  • Industry: Packaging Design, Procurement and Fulfilment
  • Summary of Challenge: Disconnected and outdated ERP and CRM systems led to duplication, inefficiency, and lack of visibility across the business.
  • Solution Overview: NoBlue2 implemented NetSuite OneWorld and Warehouse Management System (WMS) in phases, unifying financials, sales, operations, and warehouse management on a single cloud platform.
  • Key Results: 
    • Staff now have full visibility into the order process from sales through to distribution
    • Manual duplication is eliminated, streamlining operations and reducing the risk of error 
    • Real-time data access enabled across departments—even remotely 

Background

Monro is a Leicestershire-based packaging specialist with a diverse global client base. The company designs and delivers packaging solutions for the cosmetics, food, and fashion sectors. Products range from rigid branded packaging to FSC-accredited wooden hangers, retail bags, and mailing boxes. Monro operates three distribution centres and offers direct-to-customer shipping and inventory storage for just-in-time delivery.

Initial Challenges

Monro had been using Sage 1000, a legacy on-premises solution that initially met its needs but gradually became unfit for purpose. Key challenges included:

  • Siloed Systems: ERP and CRM systems were disconnected, limiting business-wide insight.
  • Duplication & Inconsistency: Employees relied on personal spreadsheets, leading to inconsistent workflows and manual data re-entry.
  • Restricted Access: With Sage hosted in-house, employees could only access the system from the office, which limited flexibility and collaboration.
  • Limited CRM Visibility for Operations & Leadership: Sales lost sight of orders after submission, and operations lacked insight into sales pipelines.
  • Lack of Scalability: System limitations, like short product codes and minimal supply chain functionality, hindered growth and process improvement.

Solution

NoBlue2's Approach

NoBlue2, was selected for its deep understanding of NetSuite and ability to deliver phased, tailored solutions. The NetSuite platform was deployed to provide a unified, scalable solution, replacing Sage 1000 and addressing Monro’s growing operational needs.

Key NetSuite Elements Deployed:

  • NetSuite OneWorld for multi-location financial and operational management
  • CRM module for unified sales and customer data
  • Purchasing and inventory control
  • Warehouse Management System (WMS), including Pack Station mobile scanning

Implementation Details

The phased rollout allowed Monro to minimise disruption and distribute internal resources effectively. NoBlue2 ensured cross-functional alignment, providing visibility across sales, finance, warehouse and operations.

Results and Outcomes

Quantifiable Success

  • 100% of Monro’s staff, primarily in sales, now have access to a fully integrated ERP, CRM and WMS system
  • Real-time warehouse tracking through mobile scanning with NetSuite’s Pack Station
  • Increased shipping efficiency with automated labelling and consignment tracking
  • Visibility across Monro’s three distribution centres and all global customer orders

Qualitative Benefits

  • Improved Collaboration: All departments now work from the same system, reducing silos and improving transparency.
  • Remote Access: Staff can now access live business data from anywhere, enabling flexible and agile operations.
  • Leadership Insight: Senior managers have a complete, real-time view of business performance.
  • Happier Teams: Salespeople appreciate the end-to-end order visibility, finance users report a more intuitive interface, and operations are empowered with better tools.

Conclusion

Monro is continuing to expand its NetSuite usage with NoBlue2. The next key step is the deployment of NetSuite Carrier Integration, which will:

  • Automatically generate and print shipping labels based on sales orders
  • Eliminate manual printing and reduce fulfilment errors
  • Improve speed and accuracy in dispatch operations

The relationship between Monro and NoBlue2 remains active, with ongoing optimisation and custom solution development supporting Monro’s growth.

By partnering with NoBlue2, Monro has transformed its operations from fragmented and manual to connected, efficient, and scalable. NetSuite has empowered every team—from sales to warehouse—to work smarter, faster and more collaboratively.

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