Attract, engage and retain customers
The travel and leisure sector relies on customer experience. Increased competition and a cost of living crisis is making it harder for businesses in this space to gain loyal customers.
Thankfully, the opportunities for upselling and cross-selling have increased due to the many channels that customers can be reached through. And with a real-time view of customer data, from which insights can be gleaned, more personalised omnichannel campaigns and offers can be created to tempt them.
The latest CRM solutions like Microsoft Dynamics 365 feature powerful Artificial Intelligence (AI) capabilities that will help fill in any data gaps to enable a next best action to be predicted. No more guesswork!
NoBlue2 has specific experience in the hospitality and leisure industry, as well as expert knowledge of the right solutions. We can help organisations like yours keep on top in a competitive market, and develop the personalised, multi-channel campaigns that will drive sales. Whether you’re a hotel business, a restaurant, cinema or bowling alley, our bespoke approach will result in the right solution for your organisation.
Easy and contactless interactions have become the norm for customers looking to book hotel stays, restaurants or leisure activities. We will ensure you have the right technology solution to make this a seamless process – a real plus point in a self-serve world.
The latest CRM solutions can make light work of developing marketing campaigns with out-of-the-box and customisable template options that can suggest relevant content, and even auto-populate. Executing them is seamless and automated, through email, web and social platforms. You can be wherever your customers are.
The Microsoft Dynamics 365 CRM solution uses AI to obtain deep, real-time insights on customer sentiment. This means that efforts to target customers where they are won’t be let down by content that doesn’t resonate. Your campaigns will hit the right note every time.
Integrating solutions across the business to provide one single view of the truth is the key to identifying opportunities. Microsoft Dynamics 365 can be easily integrated with existing software platforms. This is a real plus point In areas like forecasting, aiding navigation of demand fluctuations, and helps optimise internal processes to boost productivity and overall customer experience.
Over the last 25 years, we've collaborated with and supported businesses across a plethora of industries. How can we help your business with its digital transformation?
In the travel and leisure industry, customer experience in king. Any organisation in this sector will not meet evolving customer expectation and thrive among stiff competition without technology solutions. Our solutions expertise and understanding of this arena means you’re in safe hands – we can help you achieve the digital transformation that will level-up your customer communications and loyalty.
Having a 360 degree view of the customer on an intuitive platform accessible via the cloud, and powered by AI, means you’ll never miss a sales opportunity. The real-time view enables quick, informed marketing and the agility to adapt to changing customer sentiment. With customer loyalty drivers ever-changing, finding ways to engage them and improve customer experience is crucial.
Essentially, we’re here to help you make the most of your new solution. Our in-house team of trained and experienced consultants will take the time to understand your current business model, needs and goals, and will work closely with your staff to ensure minimal disruption at ‘go-live’ stage. We don’t let go of your hand there either. Our consultants will ensure a smooth and seamless handover and ensure staff are trained in how to make the most of the available features and functionality.
We are a long-established Microsoft partner, which means we’re not just a reseller, but an expert provider of solution implementation and support to ensure maximum ROI for all our customers.
Our portfolio of travel and leisure sector customers is testament to our industry knowledge and expertise. This underpins our approach and secures success for those we work with in this arena.
Our highly-skilled team of consultants will ensure seamless integration so data is onboarded without disruption to the everyday operations of the organisation. We can work outside of normal hours of operation to achieve this and work to customers’ specific timing requirements.
We can also execute phased implementations to help businesses get to grips with the new solution. Our resolution track record is high, and our comprehensive service options provide peace of mind for organisations looking for extended support.
Our approach in every aspect of solution implementation is bespoke, and that is the same for training. We will work within your timeframes and conduct necessary staff training on core and module-based functionalities to ensure you’re making the most of your investment from the outset.
Miki eBusiness
Travel and leisure
