Cultivate loyalty to optimise revenue

The solution to travel and leisure industry success

Engage potential and existing customers with a 360-degree view technology solution that helps foster loyalty for your organisation

Attract, engage and retain customers

Get one version of the truth

The travel and leisure industry is awash with challenges caused by high competition and discerning customers seeking better value. Targeting them with tailored offers at the right time will create and strengthen loyalty. This mission calls for a powerful Customer Relationship Management (CRM) solution and an experienced partner.

How a solutions partner can help you maximise revenues in a competitive landscape

The travel and leisure sector relies on customer experience. Increased competition and a cost of living crisis is making it harder for businesses in this space to gain loyal customers.

Thankfully, the opportunities for upselling and cross-selling have increased due to the many channels that customers can be reached through. And with a real-time view of customer data, from which insights can be gleaned, more personalised omnichannel campaigns and offers can be created to tempt them.

The latest CRM solutions like Microsoft Dynamics 365 feature powerful Artificial Intelligence (AI) capabilities that will help fill in any data gaps to enable a next best action to be predicted. No more guesswork!

NoBlue2 has specific experience in the hospitality and leisure industry, as well as expert knowledge of the right solutions. We can help organisations like yours keep on top in a competitive market, and develop the personalised, multi-channel campaigns that will drive sales. Whether you’re a hotel business, a restaurant, cinema or bowling alley, our bespoke approach will result in the right solution for your organisation.

How we help in your industry

Improve customer booking experience

Easy and contactless interactions have become the norm for customers looking to book hotel stays, restaurants or leisure activities. We will ensure you have the right technology solution to make this a seamless process – a real plus point in a self-serve world.

Develop and execute multi-channel campaigns with ease

The latest CRM solutions can make light work of developing marketing campaigns with out-of-the-box and customisable template options that can suggest relevant content, and even auto-populate. Executing them is seamless and automated, through email, web and social platforms. You can be wherever your customers are.

Ensure your marketing efforts hit the right note

The Microsoft Dynamics 365 CRM solution uses AI to obtain deep, real-time insights on customer sentiment. This means that efforts to target customers where they are won’t be let down by content that doesn’t resonate. Your campaigns will hit the right note every time.

Integration with other business solutions

Integrating solutions across the business to provide one single view of the truth is the key to identifying opportunities. Microsoft Dynamics 365 can be easily integrated with existing software platforms. This is a real plus point In areas like forecasting, aiding navigation of demand fluctuations, and helps optimise internal processes to boost productivity and overall customer experience.

Just some of the companies making the most of their ERP with NoBlue2.

Over the last 25 years, we've collaborated with and supported businesses across a plethora of industries. How can we help your business with its digital transformation?

La Fosse Associates logo
Equity logo
Onfido logo
Fever-Tree logo
Miki Travel Limited logo
Cabify logo

Common industry challenges

In the travel and leisure industry, customer experience in king. Any organisation in this sector will not meet evolving customer expectation and thrive among stiff competition without technology solutions. Our solutions expertise and understanding of this arena means you’re in safe hands – we can help you achieve the digital transformation that will level-up your customer communications and loyalty.

Having a 360 degree view of the customer on an intuitive platform accessible via the cloud, and powered by AI, means you’ll never miss a sales opportunity. The real-time view enables quick, informed marketing and the agility to adapt to changing customer sentiment. With customer loyalty drivers ever-changing, finding ways to engage them and improve customer experience is crucial.

Essentially, we’re here to help you make the most of your new solution. Our in-house team of trained and experienced consultants will take the time to understand your current business model, needs and goals, and will work closely with your staff to ensure minimal disruption at ‘go-live’ stage. We don’t let go of your hand there either. Our consultants will ensure a smooth and seamless handover and ensure staff are trained in how to make the most of the available features and functionality.

We are a long-established Microsoft partner, which means we’re not just a reseller, but an expert provider of solution implementation and support to ensure maximum ROI for all our customers.

Our portfolio of travel and leisure sector customers is testament to our industry knowledge and expertise. This underpins our approach and secures success for those we work with in this arena.

Our highly-skilled team of consultants will ensure seamless integration so data is onboarded without disruption to the everyday operations of the organisation. We can work outside of normal hours of operation to achieve this and work to customers’ specific timing requirements.

We can also execute phased implementations to help businesses get to grips with the new solution. Our resolution track record is high, and our comprehensive service options provide peace of mind for organisations looking for extended support.

Our approach in every aspect of solution implementation is bespoke, and that is the same for training. We will work within your timeframes and conduct necessary staff training on core and module-based functionalities to ensure you’re making the most of your investment from the outset.

Still have questions?

Get in touch with us today to share your business challenges and ask your questions.
Contact Us
Miki Travel Limited logo

Miki eBusiness

Miki eBusiness confidently makes data-driven decisions using Microsoft Dynamics 365 Finance & Supply Chain Management

They are very knowledgeable about our business plus have a great working relationship with our employees.

Travel and leisure

Read their full story

Ready to transform your business with Oracle NetSuite or Microsoft Dynamics 365?

Get in touch with us, and we promise we wont waste your time.

  • Initial call back to hear your needs.
  • We’ll give you an outline price fast.
  • A full discovery session to get to the heart of your business.
  • We’ll arrange software demos to show you what we can do.