Attract, engage, retain
A variety of factors have propelled membership businesses into new territory. Optimised communications and enhanced user experience are now at the top of member wish lists.
Using the right solution and partner to implement a CRM with a self-serve capability is key. It both aids user satisfaction and business efficiency, reducing operational costs.
Cross-selling and upselling are tactics all membership businesses need to optimise. But key to this is access to real-time information that gives insights to customer behaviours and transaction history.
A solution like Microsoft Dynamics 365 will help you create opportunities. Harnessing the power of Artificial Intelligence (AI), it can predict customer behaviour based on historical data, allowing you to maximise selling opportunities in a timely manner.
Using a solution implementation partner with sector-specific experience, like NoBlue2, will enable you to provide the value-add your members are looking for. We can aid your quest to attract, engage and retain.
The solutions implemented by NoBlue2 will enable you to create the seamless and personalised experience your members expect. This is key in the retention battle.
Put the power in the hands of members by enabling them to serve their own needs, at any time, from anywhere and from any device. And achieve reduced operational costs as a result.
The insights gained from implementing a cloud-based CRM, which provides one version of the truth, will help you deliver relevant offers to maximise cross-selling and upselling opportunities.
A CRM that holds one, real-time member record negates user frustrations that can arise from duplicate or inaccurate entries that can occur with manual input of data.
Over the last 25 years, we've collaborated with and supported businesses across a plethora of industries. How can we help your business with its digital transformation?
The growing expectations of members is coupled with the need to create efficiencies that help reduce operational costs for member associations. And business growth is dependent on attracting new members, as well as effectively engaging with existing ones to retain them. Finding ways to create cross-selling and upselling opportunities is vital for growth. Persuading members to part with more of their hard-earned money in challenging economic times needs the insights gleaned from an intuitive solution. The CRM capabilities and functionalities within a solution like Microsoft Dynamics 365, and a capable implementation partner like NoBlue2, is a recipe for success for member organisations. Allow us to apply our vast expertise and experience to help you on your digital transformation journey.
Having a 360-degree view of each member record, accessible across the whole organisation on a cloud-based platform, facilitates one version of the truth. This enhances user experience, and gives valuable insights into customer behaviour that member firms can capitalise on with highly personalised communications.
NoBlue2 will help you get the best out of your CRM solution. Our in-house team of trained and experienced consultants will take the time to get beneath the skin of your business. We’ll assess your current business model, needs and goals, and work directly with your staff to ensure minimal disruption at ‘go-live’ stage. Our consultants will ensure a smooth and seamless handover. Your employee’s will all be comprehensively trained in how to make the most of the available features and functionality.
We are a long-established NetSuite partner, which means we’re not just a reseller, but an expert provider of solution implementation and support to ensure maximum ROI for all our customers.
Our portfolio of member organisations and associations customers is testament to our industry knowledge and expertise. This underpins our approach and secures success for those we work with in this arena.
Our highly-skilled team of consultants will ensure seamless integration so data is onboarded without disruption to the everyday operations of the organisation. We can work outside of normal hours of operation to achieve this and work to customers’ specific timing requirements.
We can also execute phased implementations to help businesses get to grips with the new solution. Our resolution track record is high, and our comprehensive service options provide peace of mind for organisations looking for extended support.
Our approach in every aspect of solution implementation is bespoke, and that is the same for training. We will work within your timeframes and conduct necessary staff training on core and module-based functionalities to ensure you’re making the most of your investment from the outset.
Miki eBusiness
Travel and leisure
