Miki eBusiness

Making Travel Bookings Easier: How Miki Travel Improved Efficiency

Travel and leisure

We have worked with NoBlue2 for many years, including the implementation of Microsoft Dynamics 365 Finance & Operations

Overview

  • Customer Name: Miki eBusiness
  • Industry: Hospitality and Leisure
  • Summary of Challenge: Miki Travel used an outdated on-premises ERP system, which limited efficiency, integration, and data visibility. 
  • Solution Overview: NoBlue2 implemented Microsoft Dynamics 365 Finance & Supply Chain Management, integrating it with Miki’s tour booking system for seamless automation.
  • Key Results:
    • Migrated from outdated, unsupported software to a cloud-based ERP.
    • Automated tour booking processes, reducing manual workload.
    • Enhanced financial reporting and data visibility using Power BI. 

Background

Miki Travel, founded in 1967, is a globally recognised travel service provider offering a vast portfolio of travel products, including transfers, accommodations, and excursions. Headquartered in London, UK, the company operates worldwide, facilitating daily travel bookings.  

With a strong reputation in the industry, Miki Travel serves a diverse clientele, from independent travellers to large corporate clients, providing comprehensive travel solutions tailored to their needs. 

Initial Challenge

Miki Travel was using Microsoft Dynamics AX 2009, which was taken out of support. In addition, the outdated system presented several limitations that hindered operational efficiency and growth. Some of the key challenges included: 

  • Integration capabilities: The existing ERP system was not designed to seamlessly integrate with modern business applications, leading to fragmented workflows and inefficiencies. 
  • Manual and time-consuming financial processes: Staff were burdened with repetitive manual tasks, which increased the risk of errors and reduced overall productivity. 
  • Limited data visibility and reporting capabilities: The business lacked real-time insights into financial and operational performance, making it difficult to make informed decisions. 
  • Need for a cloud-based solution: As the company grew, scalability and remote accessibility became critical factors for operational success. Transitioning to a cloud-based system was necessary to stay competitive. 

 

Solution

NoBlue2's Approach

Understanding the complexities of Miki Travel’s operations, NoBlue2 took a strategic and collaborative approach to implementing a modern ERP solution. Key elements of the approach included: 

  • Deployment of Microsoft Dynamics 365 Finance & Supply Chain Management: A robust and scalable ERP solution streamlining financial and operational processes. 
  • Migration to Microsoft Azure: Leveraging the cloud to enhance system performance, accessibility, and security. 
  • Custom integrations with the tour booking system: Ensuring seamless automation of financial transactions, reducing manual workload, and improving efficiency. 
  • Bespoke financial architecture: Tailored to align with Miki Travel’s specific reporting requirements, ensuring financial accuracy and compliance.

Implementation Details

The implementation process was meticulously planned and executed to ensure minimal disruption to Miki Travel’s operations. NoBlue2 designed a bespoke finance application incorporating the following: 

  • Core financial modules: Including general ledger, budgeting, tax management, banking, accounts payable, and accounts receivable. 
  • Process automation: Sales orders were automatically generated from Miki’s booking system, with corresponding purchase orders processed instantly for hotel bookings and other travel services. 
  • Enhanced reporting tools: Power BI integration enabled dynamic financial reporting, providing real-time insights into business performance. 
  • Training and support: NoBlue2 provided comprehensive training to Miki Travel’s staff, ensuring smooth adoption of the new system and maximizing its benefits. 

Results and Outcomes

Quantifiable Success

The implementation of Microsoft Dynamics 365 Finance & Supply Chain Management delivered significant improvements: 

  • Operational efficiency gains: Over 2,000 sales orders are automatically processed daily, eliminating manual data entry and reducing errors.
  • Improved financial visibility: Advanced analytics and reporting tools provide real-time insights, enabling better decision-making. 
  • Reduction in manual workload: Automated workflows and integrations have streamlined processes, allowing teams to focus on strategic tasks. 
  • Scalability and remote access: The cloud-based solution enables employees to access the system from anywhere, improving collaboration and flexibility. 

Qualitative Benefits

  • User-friendly interface: Employees now work with a more intuitive and efficient system, reducing training time and increasing productivity. 
  • Better collaboration: Improved information sharing across departments enhances operational coordination. 
  • Faster financial reporting: Decision-makers can access accurate and timely financial data, improving strategic planning. 

Conclusion

NoBlue2 successfully transitioned the eBusiness Division of Miki Travel to a modern, cloud-based ERP system, which has seen them streamlining operations, enhancing financial visibility, and enabling future scalability.  

 

 

Are you facing similar challenges with outdated systems and inefficient processes? NoBlue2 can help modernise your operations with a tailored ERP solution. Contact us today to explore how we can support your business growth and digital transformation.

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