About the Role
The role of a Senior Account Manager is to oversee and nurture relationships with NoBlue2’s existing customer base alongside winning ‘new to us’ NetSuite clients – generally saving them from a poor existing implementation.
You will provide direction, specialist knowledge and support to clients in their NetSuite technology/applications. You will be responsible for managing the sales cycle to enable assessment and demonstration of solutions to prospects along with offering support to existing / prospective clients and creating supporting documentation.
The primary goal is to ensure client satisfaction, promote account growth, and contribute to the overall success of both the client and NoBlue2.
What Good Looks Like
- Account plans, proposals, and communications are tailored, accurate, and delivered on time
- You proactively act as the link between the customer and delivery - capturing evolving needs and aligning them with relevant solutions and services
- Customer satisfaction, retention, and upsell rates are improving in accounts you manage
- Internal teams feel informed and prepared thanks to proactive handovers and clear account updates
- Regularly undertake Account reviews and co-ordinate Healthchecks to ensure we are imparting industry specific NetSuite insight and knowledge.
What You’ll Do
- Serve as the primary point of contact for a portfolio of clients, understanding their business needs and objectives. Building strong relationships.
- Clearly articulate the benefits and key features of NetSuite and 3rd party applications.
- Identify upsell and cross-sell opportunities, working with clients to understand their evolving business requirements and propose tailored solutions. Maintain account & opportunities updates within NetSuite.
- Manage contract renewals and negotiate terms to ensure client satisfaction and retention.
- Proactively address client concerns and challenges to maintain high levels of customer satisfaction.
- Develop and maintain an in-depth understanding of NetSuite products and features.
- Educate clients on new functionalities and upgrades that align with their business.
- Work closely with sales, implementation, and support teams to ensure seamless customer experiences.
- Communicate client feedback and requirements to internal stakeholders for continuous solution improvement.
- Create documentation / statement of works to confirm the client need.
- Travel to client sites to nurture and develop relationships and opportunities.
About You
- Proven experience in account management, preferably in the software or technology industry.
- Knowledge of ERP systems, specifically NetSuite, is a significant advantage.
- Commitment to delivering exceptional customer service and satisfaction.
- Strong relationship building skills at all levels of an organisation, including to C-level.
- Ability to identify and close sales opportunities, with a demonstrable track record of doing so.
- Strong negotiation skills to secure renewals and upsell opportunities.
- Excellent written and verbal communication skills, including presentation skills.
- Ability to articulate technical concepts to non-technical stakeholders.
- Ability to understand and align solutions with clients' business objectives.
- Ability to think strategically about client relationships and identify long-term growth opportunities.
Why Join Us
- Be part of a successful, fast-growing team where you’ll work with ambitious businesses and play a direct role in helping NetSuite customers get more value from their NetSuite investment. Your impact is visible, meaningful, and tied to real business success.
- We enjoy a collaborative, people-first culture that values expertise, initiative, and development—where your ideas are heard, your career progression is supported, and you’ll work alongside experienced professionals in the ERP and digital transformation space.
- Gain exposure to exciting, high-growth businesses and innovative projects while building your Account Management career within a multi-award winning NetSuite partner that combines technical excellence with strong customer relationships.
About NoBlue2
We’re recognised as the EMEA NetSuite Solution Provider Partner of the Year 2025, delivering powerful ERP solutions that drive visibility, agility, and long-term success. Our consultants work closely with clients to tailor NetSuite to their evolving needs. We’ve also developed our own IP – TaskSuite - which includes tools like TaskCollect and AnalyticSuite, designed to solve everyday business challenges. It’s ERP, elevated.
Join a multi-award-winning consultancy where innovation thrives, collaboration is core, and your work truly makes an impact.
Benefits
- 25 days leave (plus bank holidays) with option to buy scheme
- Private healthcare – including optical and dental cashback
- Enhanced pension scheme with company matching up to 5%
- Life assurance at 3 x your annual salary
- Discounts with Perkbox
- Regular company events
- Company funded training programs
- Quarterly opportunity for performance based rewards
- Hybrid by default, we trust you to decide where works best for you
