La Fosse automates credit control with TaskCollect

Overview

Customer Name: La Fosse Associates
Industry: Recruitment
Summary of Challenge: Manual, time-intensive nature of credit control was creating a clear pressure point, particularly around pre-chasing.
Solution Overview: NoBlue2’s TaskCollect automates the pre-chasing gap while keeping every collection touchpoint on-brand.
Key Results:
- 3 days better off in DSO since deploying TaskCollect
- ~7% increase in early client payments
- Branded, personalised collection emails that clients act on

Company overview

La Fosse Associates is one of the UK’s leading values-led talent solutions businesses, working across technology, digital and change. Operating on a permanent, contract, interim and executive search basis, the company partners with its customers “from the classroom to the boardroom”, combining recruitment, academy, solutions and executive search to meet both immediate and long-term talent needs.

With NetSuite embedded at the core of its operations, La Fosse runs a multi-entity finance function that spans different payment terms and billing cycles across its contract and permanent businesses. Tony Maingard, who has spent six years at La Fosse and now leads the credit control function, was looking for a smarter way to manage collections as the team scaled.

The Challenge

The manual, time-intensive nature of credit control was creating a clear pressure point, particularly around pre-chasing, the proactive contact that prevents invoices from slipping overdue in the first place.

Before TaskCollect, there was no dedicated tooling in place. La Fosse evaluated the market and found it lacking: one large provider was prohibitively priced, while off-the-shelf products and NetSuite plugins were clunky and limited in what they could do. Native NetSuite reminders and statements existed, but appeared to be getting ignored.

The solution

TaskCollect came as a recommendation through La Fosse’s ongoing relationship with NoBlue2. La Fosse credits a more integrated, communicative partnership, thanks to the account management, with surfacing products the team wouldn’t otherwise have known about. As a native NetSuite product, TaskCollect automates the pre-chasing gap while keeping every collection touchpoint on-brand.

Personalised, branded emails carrying La Fosse branding, the individual credit controller’s name and signature, so they read as a genuine message rather than an obvious automation.
Configurable sequences flexible enough to handle La Fosse’s different payment terms and billing cycles across contract and permanent entities.
A powerful back end customer activity tracking and dashboards that rate clients based on payment history and their responses within TaskCollect.

“Once you start putting TaskCollect into practice, you can tailor it to your business very easily. Our account manager was brilliant in helping us getting started.”

Tony Maingard, Credit Control Manager, La Fosse

The outcome

The impact has been both measurable and operational. Preparing an ROI review for the CFO at the end of TaskCollect’s first year, Tony was able to point to hard numbers alongside the day-to-day difference it has made to his team.

DSO improved by three days.
Early client payments up by around 7%, as clients came to expect a consistent, reliable reminder before due dates.
Increased customer focus by automating routine pre-chasing freed the team to concentrate on what matters: major clients and complex queries.
Better query management, catching and resolving queries earlier means getting paid faster.
Stronger leverage in client conversations with a documented trail of automated contact gives credit controllers credibility when escalations arise.

By closing the pre-chasing gap that every credit control function struggles with, TaskCollect has changed not just the numbers but the way La Fosse’s finance team works, turning a manual, reactive process into a consistent, branded and largely hands-off one.

“TaskCollect takes up the biggest part of a manager’s headache, getting the team to pre-chase, and it’s allowed the guys to concentrate on what matters. It’s increased our customer focus.”

Tony Maingard, Credit Control Manager, La Fosse

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